FAQs

  1. What are the features of CHERIMOR inflatable mattresses?

CHERIMOR air mattresses utilize eon-friendly materials with an quick inflation function, achieving the desired firmness in a short amount of time. The mattress surface is designed for comfort, providing users with a high-quality sleep experience.

  1. Why hasn't my order been delivered on time? What should I do?

If you made the purchase through Amazon.com, please contact Amazon customer service directly. If you purchased through our official website, please reach out to us thought social media or email: support@cherimor.store.

  1. Do I need to inflate the mattress periodically?

Every inflatable mattress we produce and sell is designed to be puncture-resistant and maintain proper firmness throughout the night. It is recommended that users perform a 'top-up' (inflate) until they feel comfortable after continuous use for a few nights.

  1. What is the warranty period for CHERIMOR products?

All products sold on Amazon.com or our official website come with a CHERIMOR 1-year limited warranty. Feel free to call or email our customer service for assistance.

  1. Why does my mattress feel softer during nighttime sleep?

CHERIMOR mattresses are made of environmentally friendly PVC material that naturally stretches during initial use. We conduct 100% inflation and leak testing after production to ensure mattresses have no quality issues upon reaching the customer. If the mattress feels softer at night, it is recommended to release and fully inflate it again the next day.

  1. How do I know when my mattress is fully inflated?

The mattress should be monitored throughout the inflation process and turned off when the desired comfort level is reached. The inflation process usually around 150-200 seconds.